Eight Centers Receive the Coveted Press Ganey Guardian of Excellence Award
Surgery centers across the AMSURG network work diligently to deliver an ideal experience and safe, high-quality care to our patients every day. Eight of our centers have consistently exceeded patient experience goals and were awarded the 2020 Press Ganey Guardian of Excellence Award. These surgery centers maintained exemplary patient experience ratings for the past year, ranking within the top fifth percentile of Press Ganey’s eligible clientele. Only 18 of 2,700 surgery centers received the award and AMSURG is honored to represent nearly half of the award recipients.
Guardian of Excellence Award Winners
*This is the second consecutive year for Sun City Endoscopy Center to receive the prestigious award.
“Our surgery centers are an integral part of the healthcare systems in the communities they serve. We commend each of the surgery centers for their commitment to providing exceptional care and experiences for every patient,” said Chan Chuang, M.D., FCCP, FACP, AMSURG President and Envision Healthcare Chief Medical Officer. “These eight centers are shining examples of what it means to provide patient-centered care.”
The Guardian of Excellence Award recognizes healthcare organizations that score in the 95th percentile for patient experience, employee/physician engagement or clinical quality performance. Press Ganey, a leader in development and distribution of patient satisfaction surveys, partners with more than 26,000 organizations to administer the Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery Survey (OAS CAHPS). The survey measures the care experiences of patients who receive procedures at Medicare-certified surgery centers.
“AMSURG is very proud of the work these centers perform in service to patients every day. This year has been especially unique, presenting new challenges and working environments,” said Nina Goins, Vice President of Quality and Clinical Services, AMSURG, “The centers have not let these challenges impact the focus on keeping our patients our first priority. They are truly setting the standard.”
AMSURG is proud to recognize these centers and their employees for their ability to uphold and consistently deliver high-quality patient care.