COVID-19 has had profound impacts on the healthcare industry, including our surgery centers. We were required to halt elective surgeries, which forced many of our centers to temporarily close their doors.
With AMSURG as a partner, these centers rapidly wound down service while identifying ways to help their local community prepare for, and deal with, the virus. We provided PPE, equipment, time and expertise, and even alternative facilities for care. While stay-at-home orders were in place, AMSURG worked with centers to ensure they were prepared to reopen as soon as local and state officials permitted and demand warranted. As of July 1, all of our centers have reopened.
Americans are reemerging from their homes, but the virus is still present. Our current focus is to ensure our centers can continue to serve patients whose care was delayed in the safest manner possible. We are striving to mitigate spread in our communities so centers are not forced to shut down again, and we have developed comprehensive resources for our centers to address every challenge the virus has presented, from center safety education to resurgence preparedness.
Our Role in the Evolving Crisis
As our centers chose to reopen, they relied on AMSURG’s comprehensive reopen and ramp up playbook, which included a multitude of resources, such as financial and staffing models, facility checklists, patient selection, prioritization considerations and additional supporting materials. The playbook also provided guidance on how to respond to a local community’s unique COVID-19 status.
Our surgery centers are experts in infection control, but we have worked to establish a COVID-free environment by implementing extensive new procedures. These measures include:
- Screening patients, staff and anyone entering the center for symptoms, including fever, and asking about recent travel
- Implementing strict social distancing protocols within the center and requiring PPE at all times
- Enhancing our already stringent cleaning and disinfection procedures, from entrance into our center through to patient discharge
We have also introduced a mechanism to track cases for a longer period post-operatively. This effort could help centers find cases in their communities and identify potential exposure to staff and clinicians.
We have assembled a task force that is closely tracking COVID-19 in all our communities and have introduced exhaustive guidance and resources that will prepare centers for an increase in cases. This effort includes a monitoring system and corresponding report to follow trends and action plans outlining what to do if case counts reach a certain threshold within the community.
We have engaged state and local healthcare officials and hospital administrators so they know our centers are prepared to serve the community regardless of what course the virus takes.
There is no one-size-fits-all solution, but we are committed to serving our patients and communities the best we can. We stand ready to work with our physicians, state and local governments and all our colleagues in the healthcare system to provide needed care during these challenging times.
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Great facility and great staff. From the receptionist, to the nurses, to the anesthesiologist, everyone is so friendly and considerate. You can tell they love their jobs and care for their patients. I receive a colonoscopy every 1-2 years, so I have been here a few times, and every time it has been a great experience. My most recent time going was during the COVID-19 pandemic, and they took great measures to ensure they were following CDC guidelines. I felt safe the entire time.
- July 2020
My husband was a patient at this location. Due to COVID, he was the only one allowed to enter the building, understandably. The staff did a great job communicating by phone with updates and such. Scheduling was so easy, and the staff worked hard at getting everything taken care of insurance-wise to make it all seamless. A++, definitely recommend.
- June 2020
I cannot say enough about how wonderful this surgery center is. From the COVID testing to recovery, just an amazing experience. The staff is caring, compassionate and extremely calming. I have had multiple surgeries here, and every time the experience has been exceptional.
- June 2020
The entire experience was wonderful, given I had both an endoscopy and a colonoscopy. Fast, efficient check-in, great family contact system, especially during COVID-19, the absolute best nurses, and it’s over before you know it, safely delivered to your driver with test results in hand. Efficiency at its best. Thank you.
- June 2020
My doctor and his team were great. From start to discharge from the center, they were all so nice and accommodating. I had to go alone due to COVID-19, but they made me feel really comfortable.
- July 2020
This is my 2nd surgery. Thank you for taking the steps to keep me safe and healthy. Each of you have done that with such attention to detail, even down to wiping the chair and area after each patient. I thank you for you kindness, compassion and humor.
- June 2020